FAQ

Purchase

How can I check the status of my order?
You will be kept updated during the delivery process. You will receive a tracking number referring to the shipped product as well as a link to a website address where you can track your order.

 

How do I purchase the products?
1. Select the Product(s) you want to buy, choose the combinations and quantities, and then click on the “Add to Cart” button.

2. Click the cart icon to open your cart (at the top right of the web page) and click on the payment button;


3. In your order page, complete the online registration form using your personal details, accept our Terms and Conditions, select the desired method of payment, and confirm your order by clicking on the dedicated button.

 

Payments

Is it safe to use my Credit Card online?
Nasta Sansone S.r.l. guarantees that all Credit Card transactions performed on the website www.nastasansone.it are fully secure as it collaborates with banking institutions that are leaders in online payment management systems.

Below you can find all details needed for the bank transfer paid in advance.
Nasta Sansone S.r.l.
Via XII Gennaio, 7
90141 – Palermo (PA)
P.Iva 06254740829

Banking Information
Banca Sella
IBAN: IT71A0326804605052774908851 

 

Shipment

How do I pay for my orders?

Nasta Sansone S.r.l. accepts payment with Credit Card, PayPayl, bank transfer paid in advance, and Cash on Delivery. All options will be displayed when placing the order.

 

When will I receive orders paid with bank transfer?

Delivery times runs from the date of receipt of the payment. To speed up the shipping process, we suggest emailing a copy of the bank receipt at info@nastasansone.it. Nasta Sansone S.r.l. may, at its own discretion, authorise the anticipation of the shipment before the money transfer is actually paid.

 

How long does delivery take?
It usually takes 7/8 working days to deliver the orders. Nevertheless, delivery times may vary depending on the availability of the product, specific Client’s requests, force majeure, traffic conditions, and traffic in general, or by act of the Authority. Standard delivery is Monday to Friday.

 

Is my shipment insured?
All our shipments are strictly insured for the full value of the product, at no extra cost for the Client. Should any be stolen or lost because of theft or fire during the shipment, Nasta Sansone S.r.l. undertakes to replace it.